Dear Virtuozzo customer,
We would like to inform you about scheduled maintenance on our network equipment taking place on 2025-04-28 from 00:00 to 02:00 (UTC). These works will affect only the cloud management services (API, Self‑Service Portal, and S3) and will not impact customer virtual machines. We apologise for any inconvenience and will do everything possible to complete the maintenance quickly and safely.
Reason for maintenance: Firmware upgrade on core routers at EU3
Expected impact and duration
Total maintenance window: up to 2 hours.
During the upgrade there may be one brief connection drop when we switch from the active to the standby router. This interruption is usually handled at the software level and should not affect operations.
No service downtime is expected.
Please note that, despite our efforts to minimise risk, users may experience a short connection loss. We recommend planning your work accordingly and saving any unsaved data before the maintenance starts.
We appreciate your patience and understanding. If you have any questions or need assistance, please contact your technical account manager or open a support ticket.
Sincerely,
Virtuozzo Cloud Operations Team
Posted on
Apr 22, 2025 - 11:10 UTC
Dear Virtuozzo customer,
We would like to inform you that we will be conducting scheduled maintenance on our cloud service on 2025-04-29 from 16:00 to 22:00 (UTC). During this time, some of the components of our service may experience latency. We apologize for any inconvenience this may cause and assure you that we will work to complete the maintenance as quickly and efficiently as possible.
Reason for Maintenance: Software update in location EU1
Software Version: 6.1.1-65
Estimated Downtime and components:
The estimated duration of all works will be 6 hours.
During the upgrade process, some VMs may experience latency.
We do not expect downtime while performing these maintenance activities.
Please note that while we strive to minimize any service disruption, some users may experience intermittent connectivity issues during this period. We recommend that you plan your work accordingly and save any unsaved data before the start of the maintenance.
We appreciate your patience and understanding as we work to improve our cloud service. If you have any questions or concerns, please raise them via your technical account manager or by submitting a support ticket.
Sincerely,
Virtuozzo Cloud Operations Team
Posted on
Apr 16, 2025 - 19:49 UTC
Dear Virtuozzo customer,
We would like to inform you that we will be conducting scheduled maintenance on our cloud service on 2025-05-01 from 16:00 to 22:00 (UTC). During this time, some of the components of our service may experience latency. We apologize for any inconvenience this may cause and assure you that we will work to complete the maintenance as quickly and efficiently as possible.
Reason for Maintenance: Software update in location EU1
Software Version: 6.1.1-65
Estimated Downtime and components:
The estimated duration of all works will be 6 hours.
During the upgrade process, some VMs may experience latency.
We do not expect downtime while performing these maintenance activities.
Please note that while we strive to minimize any service disruption, some users may experience intermittent connectivity issues during this period. We recommend that you plan your work accordingly and save any unsaved data before the start of the maintenance.
We appreciate your patience and understanding as we work to improve our cloud service. If you have any questions or concerns, please raise them via your technical account manager or by submitting a support ticket.
Sincerely,
Virtuozzo Cloud Operations Team
Posted on
Apr 16, 2025 - 19:50 UTC
Dear Virtuozzo customer,
We would like to inform you that we will be conducting scheduled maintenance on our cloud service on 2025-05-06 from 16:00 to 22:00 (UTC). During this time, some of the components of our service may experience latency. We apologize for any inconvenience this may cause and assure you that we will work to complete the maintenance as quickly and efficiently as possible.
Reason for Maintenance: Software update in location EU1
Software Version: 6.1.1-65
Estimated Downtime and components:
The estimated duration of all works will be 6 hours.
During the upgrade process, some VMs may experience latency.
We do not expect downtime while performing these maintenance activities.
Please note that while we strive to minimize any service disruption, some users may experience intermittent connectivity issues during this period. We recommend that you plan your work accordingly and save any unsaved data before the start of the maintenance.
We appreciate your patience and understanding as we work to improve our cloud service. If you have any questions or concerns, please raise them via your technical account manager or by submitting a support ticket.
Sincerely,
Virtuozzo Cloud Operations Team
Posted on
Apr 16, 2025 - 19:51 UTC
Dear Virtuozzo customer,
We would like to inform you that we will be conducting scheduled maintenance on our cloud service on 2025-05-08 from 16:00 to 22:00 (UTC). During this time, some of the components of our service may experience latency. We apologize for any inconvenience this may cause and assure you that we will work to complete the maintenance as quickly and efficiently as possible.
Reason for Maintenance: Software update in location EU1
Software Version: 6.1.1-65
Estimated Downtime and components:
The estimated duration of all works will be 6 hours.
During the upgrade process, some VMs may experience latency.
We do not expect downtime while performing these maintenance activities.
Please note that while we strive to minimize any service disruption, some users may experience intermittent connectivity issues during this period. We recommend that you plan your work accordingly and save any unsaved data before the start of the maintenance.
We appreciate your patience and understanding as we work to improve our cloud service. If you have any questions or concerns, please raise them via your technical account manager or by submitting a support ticket.
Sincerely,
Virtuozzo Cloud Operations Team
Posted on
Apr 16, 2025 - 19:52 UTC